Unique Home
Planned Maintenance programs are completely customizable to your facility needs. Contact a location to schedule a site visit for an evaluation.
COMMERCIAL APPLIANCE REPAIR
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911 For Your Food Service Repair
When you need us, we’re there!
Certified Technicians:
Our factory trained and industry-certified technicians have the expertise, tools, and the dedication to do the job quickly, cost effectively, and right the first time.
Unique Equipment Tagging:
Detailed repair history and service data is collected and maintained for each piece of equipment in your kitchen so that service can be performed quickly, accurately, and cost effectively.
Automatic Status Updates:
Personalized email updates to fit your needs. Choose from the status of dispatched, arrived, completed or have all three!
Warranty Authorized:
ASCM-Kitchenpro is proud to work alongside the most respected Foodservice Equipment brands. New equipment is a significant investment; we are here to protect your return on that investment during the warranty period and beyond!
On-Line Information:
Our website provides you with easy access to your open orders, service histories, account statements and lifecycle costs, whenever you need it!
ASCM-KItchenpro 90 Day Guarantee:
ASCM guarantees its work for 90 days from the date of the original service call. ASCM warrants its parts and services for these 90 days if the defect is related to the original repair service, the equipment has been used in accordance with manufacturer guidelines since the original repair, and no other person has attempted repairs on the unit. ASCM must also be notified of the defect within that 90-day period.
In addition, if a manufacturer offers a longer warranty period on a specific part, ASCM will extend that warranty to the customer.
SERVICE TERMS AND CONDITIONS
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Terms for payment of service billing will be Net 10 days from date of invoice.
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Warranty must be claimed at the time service is requested.
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Customer is responsible for all charges not specifically covered by manufacturer’s warranty on the equipment.
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Labor will be charged from the time the Service Technician leaves the shop until the time of return.
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We charge for all estimates. Estimate charges may be applied to completed repairs. Estimates will be honoured for 30 days.
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Buyer agrees to pay collection costs incurred to collect the account balance, including reasonable attorney fees.
IN-SHOP REPAIR POLICY
Customer must provide a valid credit card upon dropping off a unit for repair unless the Customer already has an open account with ASCM-Kitchenpro (rates vary by location) will be charged to the Customer as a diagnostic fee. In addition, if the diagnosis takes longer than one (1) hour, the Customer will be charged for the excess time in 15-minute increments at the same hourly rate.
Once the diagnosis process is complete, ASCM will provide Customer with an estimate for the repair. The Customer will have one (1) week to approve or reject the estimate. If the estimate is rejected, or the Customer does not respond within the one (1) week timeframe, ASCM will charge the provided credit card or account for the incurred diagnostic fees.
If the Customer proceeds with the repairs, ASCM will notify the Customer when the repair is complete and provide the Customer with a final total and one (1) week to pick up the unit. If the Customer decides not to continue with the repair, Customer will have the option to have ASCM reassemble the unit back to the condition it was in upon drop off, and Customer will be charged for the labor time associated with reassembling the unit.
If the unit is not retrieved by the Customer within 30 days of receiving notification, the Customer will be charged an additional holding/disposal fee which will be equal to one (1) hour of labor and ASCM will dispose of the unit in accordance with applicable laws. This charge will be applied to the provided credit card or to the Customer’s account.
By leaving a unit with ASCM for diagnosis and possible repair services, the Customer agrees to the terms and conditions stated above.
To give you extra peace of mind, every ASCM employee is personally committed to excellence in customer care, because we recognize the investment you have in your equipment and the importance you place on quality service to your customers. So, if you are looking for more than a service company and need a partner who focuses on your business, then look no further.
We truly are proud to serve those who feed the nation.
Parts Returns Policy
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Original invoices and receipts must accompany all parts returns.
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Returns will not be accepted for:
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Items over 30 days old.
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Parts which have been installed.
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Electrical parts.
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Special Order non-stock parts will be subject to a 30% restock fee.
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No restocking fee will be charged for stocked parts within 30 days of purchase.
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No credit will be given for Freight and Handling on customer error returns.
Customer Service: 8699 8948
Open - Mon - Fri 9am - 6pm CT
Live Chat Support
Open - Mon - Fri - Not in Service
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